Learning from Incidents

We have to start taking human performance seriously in this industry. If we don’t, we will continue to see brittle systems with ever-increasing impacts on our businesses and on society. We can do this by looking at incidents going beyond what we currently do in postmortems or post-incident reviews or after-action reviews. There do exist methods and approaches from the study of resilience in other domains, but they require real commitment to pursue. Doing this is both necessary and difficult, but it will prove to be a competitive advantage for businesses who do it well. post

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